David Mysko, MD at 23928 Lyons Avenue #201, Newhall in Santa Clarita, California

Customer Reviews about David Mysko, MD

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  Excellent Physician - Rude Billing Staff I had a physical on 1/29/15 as a new patient. I called the Dr.'s office and my insurance to make sure it was covered by my insurance. My plan covers yearly physicals 100%. Dr. Mysko was the first male physician I have ever been to and was nervous. After my visit I was more than pleased that I chose his office. You can tell he really cares about his patients. The office staff and assistants were amazing too. They called my insurance when I arrived and double-checked that the visit was covered 100%. When I left they congratulated me for taking time to do a physical and confirmed that I owe nothing since the physical was covered. This review would have been 5 stars at that moment. On 2/27/15 I received a bill from Dr. Mysko's office for $217.33 applying my balance to my deductible. I called my insurance and found out this was billed as a diagnostic visit not a physical. I called Dr. Mysko's office and spoke with Denise in the billing department. When I explained that this was billed as a diagnostic office visit instead of a physical she immediately became defensive and said "Well we get the codes from the doctor and he obviously did not do a physical." I was taken back and explained the situation and asked her if she can speak with the doctor and look at the records to confirm that this was indeed a physical. She replied with, "well he is not in today so I will have to ask him tomorrow when he is in. You can call me if you if you don't believe me." I said I believe you and we ended our call. I was hoping she was just having a bad day, but am still turned off by her attitude. On 3/13/15 - I received another bill from Dr. Mysko's office with a note that reads "Your insurance has applied this to your deductible and is Past Due!” I called my insurance and no one has contacted them or rebelled. I called the Dr.'s office and I went over my situation again and referenced our last call. Denise said "I don't have any notes that you called, and this is obviously applied to your deductible and it is now past due. How do you want to make a payment?" I called my insurance company again and complained about Denise in the billing office and asked for help. They stated they would reach out to the Doctors office for me since Denise is non responsive and dismissive of the situation. On 3/31/15 I received another bill. I called the doctors office on 4/14/15 and Denise was not there so the receptionist said she would leave a message on Denis's desk to call me back in regards to submitting a corrected claim. I never received a call back, to this date. Since then the doctors office resubmitted the claim with no changes. It was denied as a duplicate. The insurance reached out to Denise again and was able to get a corrected claim resubmitted but not with the proper "corrected claim" info checked off. The insurance denied this third attempt saying, "This appears to be a corrected claim, we will contact the provider directly. You do not need to take any action." Today I received another bill today dated 7/31/15, only this time there are now several $2.50 monthly charges dating back to May. I called my insurance again. They are attempting to call the Doctors office AGAIN but had to leave a voice mail. It's unfortunate that such a great Doctor has to lose a patient over a simple error simply because he has an arrogant, rude and accusatory billing rep. It's no wonder so many people avoid getting physicals. It too much of a hassle, when someone in billing makes a simple mistake. I still hold by my high opinion of Dr. Mysko, but will let anyone inquiring about doctors know that they want to avoid this office because his billing staff can't fix a mistake.
  March 22, 2017

  by David Bair

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About David Mysko, MD in Santa Clarita